RBA apologises for 'scary' BI424 flight

Dear SG, BSB

Saturday, November 24, 2012

WE WRITE in response to the your Letter to the Editor published on the 21st November 2012 in The Brunei Times with regards to the Royal Brunei Airlines Flight BI424 on 11th November 2012.

We would like to emphasise that Royal Brunei Airlines (RB) works in close co-operation with and, under the continuous guidance and supervision of, Brunei Air Traffic Control (ATC) at all times to ensure the safety of our passengers.

However we all know that weather can be unpredictable and our pilots are trained to deal with a sudden deterioration in conditions which can happen at any time.

This is precisely what occurred in relation to Flight BI424 on 11th November 2012. On approach to landing the captain encountered a sudden worsening in weather conditions and he adopted standard operating procedures to gently regain altitude and with the authorization of ATC, selected the opposite runway for a safe landing.

We apologise to passengers if they experienced any mild discomfort during this procedure but please rest assured that your safety is of paramount concern and is the cornerstone of our close working relationship with ATC which has developed over many years.

Yours sincerely,

ROYAL BRUNEI AIRLINES

For media inquiries, please contact:
Corporate Communications
Royal Brunei Airlines Sdn Bhd
Tel: 2240010 Fax: 2223115
Email: edmedia@rba.com.bn
Website: www.flyroyalbrunei.com

Dipetik dari - The Brunei Times